Материалы 6-го Всемирного Конгресса по Всеобщему Управлению Качеством, проходившего 20-22 июня 2001 года в Санкт-Петербурге.|
Two Proceeding Volumes are devoted to the modern trends in Business Excellence theory and practice developed in 128 articles presented at the 6th World Congress for Total Quality Management. It gives amazing and impressive general picture of state-of-the-art experience in TQM area in more than 30 countries all over the world. Here one can find such well-known names as, for example, Hans Bajaria, Yoshio Kondo, Moustafa Naguib, Hans Dieter Seghezzi, Gapal Kanji, Jan Eklof and others, which share with us their knowledge and methods. Content of the books covers all 9 blocks of the EFQM Excellence Model (picture 1).
Practical value of the book can not be overestmated as far as it provides reader with applications in TQM in almost major parts of Business Excellence theory:
Customer Satisfaction and Loyalty;
People, Culture and TQM;
Quality and Education.
Special attention has been given to development in Process Measurement and Management, Quality System Measurement and Improvement.
The most of papers presented are based at research projects results.
The Volumes are enriched with a big numbers of pictures, graphs, illustrations and referencies that makes reading a real joney to the World of Quality.
The books are recommended to quality experts, Ph. D. students and everybody interested in quality exploring
Business Excellence - What is be done… Превосходство в бизнесе - Как этого достичь… В 2 томах. На английском языке. / - Стокгольмская Школа Экономики в Санкт-Петербурге, 2001.